<<  First    |     <  Previous    |     Next  >    |     Last  >>

October 19, 2009

Delivery Information.

In view of last year's challenges with Royal Mail staff, we have taken the decision to use another UK courier company to help with the delivery of our orders. We will continue to use Royal Mail, although you might find that your order is delivered by Home Delivery Network or UK Mail - depending on type of delivery service selected. (we continue to use Royal Mail International Signed For for the smaller international packages).

Delivery timescales for Mainland UK

Orders placed by 12:00 are despatched same working day (save for circumstances beyond our control). Please allow 1 working day for Express delivery and 1-3 working days for Standard delivery.

For peace of mind if your order is extremely urgent, we recommend using our Express Delivery service (but please note that we make no guarantees on behalf of our couriers and in the case that your order is not delivered next day, no compensation will be due).

Standard delivery methods

Delivery will be via Royal Mail, Home Delivery Network or UK Mail, depending on the weight of your order.

Express delivery methods

Orders placed by 12:00 will be despatched same working day (save for circumstances beyond our control, in which case you will be kept fully informed). Delivery will be via either Royal Mail Special Delivery, Home Delivery Network 24hr or UK Mail 24 hour service, depending on the weight of your order.  

Although we make no guarantees on behalf of our couriers, the vast majority of orders are delivered the following working day.

All express deliveries require a signature.

Cost of postage for Standard UK deliveries:

Orders up to £10.00 will be charged at £2.50
Orders from £10.01 - £35 will be charged at £3.50
Orders from £35 - £149.99 will be charged at 10% of total order value (maximum charge £7.95)

There will be no charge for p&p on orders over £150. These orders will be sent via standard 72hr service. You will have the opportunity to upgrade to Express Delivery if your order is needed urgently.

Cost of Postage For Express Delivery:

There is a flat fee of £8.50 for Express Delivery. This service is not available for addresses outside mainland UK.

Offshore & Highland Postcodes

Any orders weighing more than 2kg will need to be sent by courier, and may incur extra delivery charges. If this is the case, you will be contacted before despatch.

Cost of Postage to Non-Mainland UK

Orders up to £10.00 will be charged at £2.50
Orders from £10.01 - £35 will be charged at £3.50
Orders from £35.01 - £100.00 will be charged at 10% of total order value 
Orders from £100.01 and up will be charged at £22.00

Please note that there is no Express Delivery service available to non-mainland UK destinations.

European Deliveries
All orders weighing 2kg or less will be sent by Royal Mail International Signed For. Any orders weighing more than 2kg will need to be sent by International Courier, and may incur extra delivery charges to those below. If this is the case, you will be contacted before despatch. Please allow between 1 to 2 weeks for delivery. Please ensure you supply an address where there will be someone home to receive the package as redelivery may incur additional charges.

Cost of Postage to Europe

Orders up to £30.00 will be charged at £6.50
Orders from £30.01 to £50.00 will be charged at £12.00
Orders from £50.01 to £85.00 will be charged at £16.00
Orders from £85.01 and up will be charged at £35.00